A page or link looks wrong after launch
Troubleshooting
Common launch and migration issues
If a page or link looks wrong after launch, that does not always mean the migration failed.
Who this is for
customers reviewing the new site after launch
customers who notice an unexpected page or link issue
customers who want to know what to check first
What this article covers
what “looks wrong” may mean after launch
what to check first
when to submit a request for review
What to check first
If something looks wrong after launch, start with a few simple checks:
confirm whether the page was meant to be rebuilt directly or handled another way
check whether the issue may be tied to work still in progress before Move-in Complete
review your dashboard milestones if your migration includes post-launch work
Common reasons this happens
A page or link may look wrong because:
a redirect is taking you somewhere different than expected
the page was merged into another page
the page is part of post-launch migration work still in progress
the page needs review or correction
What to do next
If the issue is unclear or seems incorrect, submit a request so it can be reviewed in context.
FAQ
What if a link goes to a different page than I expected?
That may be part of how the migration was planned, but it can also be reviewed if it seems incorrect.
Does this mean something broke during migration?
Not necessarily. Sometimes the page was intentionally handled differently, or the work is still in progress.
What should I do if I think something was missed?
Submit a request so the item can be reviewed in context.