How support works by plan
Overview
Support basics
Every plan includes support after launch, but the level of support access and response expectations differ by plan.
Who this is for
prospects comparing plans
live customers who want to know how support works
customers deciding how to ask for help
What this article covers
how support is included
how support differs by plan
how support relates to dashboard requests
Support is included in every plan
All plans include support after launch.
That means customers are not left on their own once the site goes live.
How support differs by plan
The main differences between plans are:
which support channels are available
how quickly support responses are expected
how much support flexibility is built into the plan
Higher plans include broader support access and stronger response expectations.
Support and dashboard requests work together
In many cases, the dashboard is the main place where support-related requests and site-related requests stay visible.
That helps keep communication organized and connected to the actual work being reviewed.
FAQ
Is support different from update requests?
Sometimes yes. Support usually relates to issues, questions, or things that need attention, while update requests are often tied to planned changes.
What is the fastest way to get help?
That depends on your plan and the support channels included with it.
Do I get support after launch?
Yes. Every plan includes support after launching your website, with different support levels depending on the plan.