How to submit a request
How-to
Requests
The dashboard is the main place to submit requests.
Who this is for
live customers using the dashboard
customers preparing to submit their first request
customers who want to make their requests easier to act on
What this article covers
where requests are submitted
what to include in a request
how to write a clearer request
what happens after submission
Where to submit a request
Requests should be submitted through your dashboard.
That keeps the work visible, trackable, and connected to the rest of your service relationship.
What to include in a request
A strong request usually includes:
what you want changed
where the change applies
why the change matters, if helpful
any supporting notes, screenshots, references, or examples
How to make a request easier to act on
A few simple habits help a lot:
describe the change clearly
mention the page or section involved
separate unrelated changes when possible
include examples if you have them
avoid sending fragmented instructions across multiple places
What happens after you submit it
Once the request is submitted, it is reviewed, placed in the right workflow, and followed up on as needed.
FAQ
What happens after I submit a request?
The request is reviewed, classified, and then moved into the right next step.
Can I ask more than one thing in a request?
Yes, but requests are easier to manage when they are clear, organized, and not overloaded with unrelated work.
What if I submit something in the wrong category?
That is okay. The request can still be reviewed and placed in the right workflow.