Why we collect a card at signup
Billing/Terms
Billing basics
A card may be collected at signup even though billing does not begin until your site is live and approved.
Who this is for
prospects asking about payment setup
customers completing signup
customers who want clarity on card-on-file timing
What this article covers
why a card may be collected at signup
how this relates to the no-upfront-fee model
what the card-on-file step does and does not mean
Why the card is collected early
Collecting a card at signup is part of setting up the account and service relationship.
It helps make the billing transition cleaner once the site is live and approved.
What this does not mean
Collecting a card at signup does not mean the standard design or build fee is being charged early.
Billing begins when the site is live and approved.
Why this helps the process
It keeps the commercial setup aligned with the onboarding process, rather than delaying account readiness until the moment of launch.
FAQ
Why collect a card if billing starts later?
A card may be collected at signup to help set up the account correctly before the site launches, but billing does not begin until the site is live and approved.
Do I pay before the site is live?
No. Billing starts when the site is live and approved.